the opportunity to multi-undertaking answering numerous chats/calls and navigating efficiently concerning both of those mediums.
the chance to multi-process answering quite a few chats/calls and navigating effortlessly between equally mediums.
OUR MISSION Etech can be a servant leader Group providing superior purchaser experiences and revolutionary remedies which empower our purchasers to construct more robust brand names, bolster client associations, and here obtain industry share.
operate must be an opportunity to learn. We want personnel that drive to raised by themselves and proactively work to do so.
Analyses and evaluates inquiry/problem stories and would make tips to lessen the need to have for enable desk involvement and end-consumer effort
Communication (published and verbal): Strives to speak the two English and Spanish, and create Plainly and succinctly in a variety of options; could get messages across to possess the desired impact. Strives for closed-loop conversation by proactively anticipating “the following dilemma”.
With over 20+ decades of working experience in serving customers from across many industries, addressing particular operational prerequisites and resolving diversified business enterprise challenges, Etech Global solutions has grown its portfolio and location of experience exponentially.
study and assess sector traits to find out new organization chances within the BPO, simply call Heart, and IT company sectors.
Conflict resolution to grasp a variety of hurdles and use negotiation skills to locate optimum options.
Maintains headset rental models. Has people who are leasing headsets or possessing badges changed, total deduction variety and sends to Payroll for motion. Updates termination ECF to indicate the return of the ID badge.
Be open and attentive to regular coaching, acquire an Lively role in performance planning and intention location.
Be open and attentive to reliable coaching, choose an active job in general performance scheduling and purpose environment.
Bachelor's degree from 4-calendar year college or university or College; or three several years related experience and/or education; or equal mix of education and learning and knowledge
capability to remedy simple challenges and deal with a number of concrete variables in scenarios in which only constrained standardization exists. Ability to interpret many different Guidelines furnished in written, oral, diagram, or routine kind.